الأستاذ المشارك الدكتور نسيم محمد الطويسي /إدارة اعمال/ الاردن


الأستاذ المشارك الدكتور نسيم محمد الطويسي /إدارة اعمال/ الاردن

يحمل درجة الدكتوراه في ادارة الجودة من جامعة هدرزفيلد /المملكة المتحدة ويعمل حاليا نائبا لعميد كلية ادارة الاعمال/جامعة الحسين بن طلال وعضو هيئة تدريس في قسم ادارة الاعمال لمرحلتي البكالوريوس والماجستير وعمل سابقا رئيسا لقسم ادارة الاعمال وسبق ان عمل مشرفا لوحدة التخطيط الاستراتيجي في جامعة تبوك/المملكة العربية السعودية. له العديد من الابحاث المنشورة في مجلات علمية عالمية مفهرسة ومحكمة وشارك في العديد من المؤتمرات العلمية العالمية كمتحدث في مجالات ادارة الجودة والموارد البشرية والادارة الاستراتيجية والحوكمة ويعمل حاليا محررا في عدد من المجلات العلمية العالمية في مجال تخصصه وعمل كباحث مشارك لعدد من المشاريع البحثية الممولة.

اشرف على العديد من رسائل الماجستير في مجال تخصصه وشارك في مناقشات رسائل الماجستير كممتحن خارجي في عدد من الجامعات الاردنية. ترأس عدد من اللجان في جامعة الحسين بن طلال مثل لجنة البحث العمي في كلية ادارة الاعمال وعملا عضوا في عدد من مجالس ولجان الجامعة مثل مجلس الجامعة ولجنة الخطة الاستراتيجية للجامعة. وعمل عضوا في اللجنة العليا واللجنة التحضيرية لمؤتمر السياحة الثقافية في كلية السياحة والاثار في جامعة الحسين بن طلال 2015.

مهتم في التدريب وصمم ونفذ العديد من الحقائب والبرامج التدريبية في مجالات مهارات الاتصال ومهارات التفاروض والتخطيط الاستراتيجي وادارة الموارد البشرية لعدد من المؤسسات الحكومية والخاصة والمؤسسات غير الربحية وعمل منسقا لبرنامج الادارة العليا وهو مدرب معتمد في جامعة الحسين بن طلال.

عمل كباحث مشارك في صياغة خطة تسويقية عالمية لمدينة البتراء وهو عضو مؤسس لعدد من الهيئات التطوعية والثقافية مثل الهيئة العربية للثقافة والتواصل الحضاري “بيت الانباط”.

Dr. Naseem M. Twaissi/ Jordan/

Associate Professor in Business Administration: Total Quality Management (TQM)

Business Administration Department / Al-Hussein Bin Talal University (AHU)

 P.O (20), Ma’an-Jordan.

  n.twaissi@ahu.edu.jo       Naseem_petra@hotmail.com  

Biography

Dr. Naseem Twaissi has PhD in Business Administration: Total Quality Management, University of Huddersfield, the UK in 2009. He is an Associate Professor for post graduate studies at the department of Business Administration, and the vice dean of the Faculty of Business Administration and Economics at AHU. He worked as a head of Business Administration Department at AHU, and as a supervisor of the Strategic Planning Unit in the Development and Quality Deanship at Tabuk University. He participated in formulating the strategic plan of Tabuk University for the years 2018-2022. He has several published scientific research papers in International refereed journals related mainly to quality management and strategic management. He participated in a number of international conferences as a speaker in his field. He also achieved several funded projects in the quality management areas. His research interests are in quality criteria, quality measurement, excellence management, quality of service, quality in higher education, and quality in the tourism sector.

Academic Qualifications

Doctor of Philosophy

PhD in Total Quality Management (2009)/University of Huddersfield\ UK. 

The title of the PhD thesis: An Evaluation of the Implementation of Total Quality Management (TQM) within the Information and Communications Technology (ICT) Sector in Jordan.

Master’s Degree

Master’s Degree in Public Administration (2001)/ University of Jordan, Faculty of Graduate Studies, Jordan.

Postgraduate Certificate

Postgraduate Certificate in Social Research (2007)/University of Huddersfield / UK.

Bachelor of Science

B.Sc. in Public Administration (1999) / Mu’ta University, Jordan.

Languages

English: Very good

Arabic: Native speaker

Computer Skills

Has been awarded the ICDL in 2016

Professional experience

  • Vice Dean of Business Administration and Economics College, Al-Hussein Bin Talal University( 1/10/2018- present)
  • Supervisor of the Strategic Planning Unit in the Development and Quality Deanship, at Tabuk University during the two academic years 2016-2017 and 2017-2018.
  • Associate professor Department of Administrative Sciences, Tabuk University (2016-2017 and 2017-2018)
  • Vice Dean of Business Administration and Economics College, Al-Hussein Bin Talal University (4/4/2016-1/9/2016).
  • Associate professor Department of Business Administration, Al-Hussein Bin Talal University, (23/6/2015-present).
  • Head of Business Administration Department/ Al-Hussein Bin Talal University 2011\2012.
  • Assistant Professor, Department of Business Administration: Al-Hussein Bin Talal University, (15/04/2009–22/6/2015).
  • Part-time lecturer for Master programme in Management Information System: Al-Balqa Applied University (2010–2013).

Specialty & Research Interests

Quality Management, Quality Criteria, Quality Measurement, Excellence Management, Quality of Service, Quality in Higher Education, Quality in the Tourism Sector, Quality in Media Institutions  Human Resources Management, Strategic Management, and Strategic Planning.

Articles in Refereed Journals

  • JA Alhelalat, AH Ma’moun, NM Twaissi (2017). The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction, International Journal of Hospitality Management , vol. 66.
  • Al-Kilani, Mohammad Hani & Twaissi, Naseem M. (2017). Perceived quality of administrative services and its consequences on students’ behavioral intentions.  International Journal of Quality and Services. Vol. 9, No. 1.
  • Habiballah,Ma’moun.,  Alhelalat,Jebril. &, Twaissi, Naseem (2016) The Effect of Tourists’ National Culture on Perceived Performance of Restaurants in Petra, Jordan,  International Business Research, Vol. 9, (3). URL: http://dx.doi.org/10.5539/ibr.v9n3p25
  • Twaissi, Naseem &. Al-Kilan,Mohammad H. (2015) The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University, International Business Research: Vol.8,.(5): 82-92. doi:10.5539/ibr.v8n5p  URL: http://dx.doi.org/10.5539/ibr.v8n5p
  • Twaissi, Naseem & Alhelalat,Jebril (2015) Competitive Benchmarking Adoption Issues in the Hotel Sector in Petra, Jordan, International Journal of Marketing Studies; Vol. 7,. No.( 3): 53-62. doi 10.5539/ijms.v7n3p53 URL:http://dx.doi.org/10.5539/ijms.v7n3p53
  • Tweissi, Basim, Twaissi, Naseem, Al-Garrallah, Aiman  & Suleiman, Raid (2104) developingg Standards for Professional Quality: A Framework for Media Outlets in Jordan, AL-Hussein Bin Talal Journal of Research, Vol.2. 

·        Twaissi, Naseem, Tweissi, basim., & Suleiman, Raid. (2015) Quality of Media Training in Jordan, Jordan Journal of Social Sciences, Vol 8, (1): 307-328.

  • Aldehayyat, Jehad, Twaissi, Naseem (2011). Strategic Planning and Corporate Performance Relationship in Small Business Firms. Evidence from a Middle East Country Context. Inter. J. Bus. Manage., Vol,6(8): 255-263. doi:10.5539/ijbm.v6n8p255.
  • Jaradat, Mohammed-issa & Twaissi, Naseem (2010)Assessing the Introduction of Mobile Banking in Jordan Using Technology Acceptance Model, International Journal of Interactive Mobile Technologies, International Journal of Interactive Mobile Technologies (iJIM), Vol. 4, (1), 14-21 doi:10.3991/ijim.v4i1.1057 

Papers Presented at International Conferences

  • Twaissi, N (2015) Using Quality Measurement and Benchmarking in assessing the tourism sector in Petra, 2nd annual International conference on business, Low & Economicss, Conference, 4-7 may 2015, Athens, Greece.
  • Tweissi, B., Twaissi, N & Al-Garrallah, A.(2013). Assessment of Media Institutions’ Adoptation of Quality Management in Jordan: Communicator Perspective” EMU-SSEM EroConference 2013 International Conference on Business, 11-13 may 2013. Famagusta, North Cyprus
  • Twaissi, N., Worsdale, G. & Rollins, R. (2009) The Role of National Culture in Total Quality Management, 3rd Annual Quality Congress in the Middle East, Dubai 2009.
  • Twaissi, N., Rollins, R., & Worsdale, G. (2008, April). A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector. In Creating Architecture of Quality and Excellence in the Middle East: Responsibilities, Challenges and Strategies, Quality Congress Middle East (Vol. 2, pp. 7-9).

Professional Certificate

Participated in the training of the European Union TEMPUS funded project “Enhancing Quality Assurance Management in Jordanian Universities –EquAM”, which was held at the National Agency for Quality Assessent and Accreditation (ANECA) in Madrid on 7th – 8th September 2015.

Training on Internal Quality Assurance Management at Sapienza University of Rome on 11-12 June 2015, in the framework of the Tempus project: Enhancement of Quality Assuranve Management in Jordanian Universities EquAM.

Participated in the TEMPUS ASPIRE Project in Capacity Building Program held in Bari University “Aldo Moro” Faculty of Economics, Bari, Italy, for 6 weeks between 1st of June and 15th of July 2011.

Introduction to Learning and Teaching, 2007, University of Huddersfield ,UK

Introduction to Small Group Teaching, 2007, University of Huddersfield, UK

Designing Learning Activities 2007, University of Huddersfield, UK

Developing Effective Presentation Skills 2007, University of Huddersfield, UK

Introduction to Lecturing and Teaching Large Groups 2007, University of Huddersfield, UK

Introduction to Supporting Disabled Students 2007, University of Huddersfield, UK

Student Assessment and Feedback 2007, University of Huddersfield, UK

Evaluating Learning and Teaching 2007, University of Huddersfield, UK

Staff Development Programme   2005-2006, University of Huddersfield, UK

 Fast track leadership program 2000- October – December 2000, Public Administration Institute, Jordan

The committee chairs

  • Head of Partnership with local community Committee, Business Administration and Economics College, Al-Hussein Bin Talal University (2015- present).
  • Head of Quality Committee, College of Business Administration and Economics, Al-Hussein Bin Talal University (2011\2012).
  • Head of Scientific Committee, College of Business Administration and Economics College’s, Al-Hussein Bin Talal University (2012\2013).
  • Head of Social Committee, College of Business Administration and Economics College’s, Al-Hussein Bin Talal University (2010\2011).

Memberships of councils and Committees

  • Member of Permanent Committee for the University’s Strategic Plan, Tabuk University.
  • Member of Permanent Committee for proposing initiatives, Tabuk University.  
  • Member of Permanent Committee for implementing initiatives, Tabuk University.
  • Member of Board of the Deanship of Development and Quality, Tabuk University.
  • Member of Strategic Planning team at Al-Hussein Bin Talal University (2015- Present).
  • Member of Higher Committee of the 1st Petra International Conference on Cultural Tourism (PCCT), Al-Hussein Bin Talal University, May- 2015.
  • Member of Scientific Committee of the 1st Petra International Conference on Cultural Tourism (PCCT), Al-Hussein Bin Talal University, May- 2015.
  • Member of Scientific Committee, The International Conference on Business Organizations: opportunities, challenges, and horizons (ICBO2015), Al-Balqa Applied University, May, 2015.
  • Member of the business administration department council at Al-Hussein Bin Talal University, 2009 – present.
  • Member of the Business Administration and Economics College council, Al-Hussein Bin Talal University (2012-2013).
  • Academic advisor, Business Administration students’ academic advisor (2009-2012).
  • Member of the University Council, Al-Hussein Bin Talal University (2009-2010).
  • Member and participant in the activities of the scientific day, the Faculty of Business Administration and Economics with Petra College for Tourism and Archaeology scientific day (2012).

Modules taught on master’s level

  • Advanced management information systems project
  • Advanced knowledge management systems
  • Advanced strategic information systems

Courses taught on bachelor’s level

  • Total quality management
  • Strategic Management
  • Public Relations Management
  • Principles of Marketing
  • Principles of Management
  • Organizational Theory
  • Organizational Behaviour
  • Operations and Production Management
  • Negotiation management
  • Managerial Control 
  • Management of Meetings
  • International Business Management
  • Human Resource Management
  • Business Research Methods
  • Business Communication Skills

Training Courses Conducted

  • “Higher administration program”, designer, coordinator, and trainer, Al-Hussein Bin Talal University, 2012/2013.
  • “The development of work procedures”, trainer, Institute of Public Administration/ Princess Basma Center, 2010
  • Strategic Planning, trainer,  Princess Basma Center, 2010
  • Strategic management, trainer, Al-Hussein Bin Talal University, 2010
  • Quality Management and Organizational Excellence \ Training program for higher administration \, trainer, Al-Hussein Bin Talal University
     workshop:  Excellence in service delivery / Eradah Center.
     Workshop: administrative leadership skills/ Higher Council for Youth .
     Workshop:  Personal interview skills / Higher Council for Youth.
  • Training program: Communication and negotiation skills/ Institute of Public Administration
     Training program:  The principles of etiquette / Princess Basma Center
    Training program:  Development of work procedures/ National Training Institute / Princess Basma Center
    Training program/ Organizational culture /  Princess Basma Center
  • Training program/work planning skills/Higher Council for Youth

Funded Projects

·         Co-researcher of the  TEMPUS project “Enhancing Quality Assurance Management in Jordanian Universities”, EQuAM,  funded by the European Commission and coordinated by Barcelona (UB), Spain, 2012/ so far 

  • Co-researcher ofthe  “Development of Quality and Professionalism criteria in Jordan Media”, Submitted to the Scientific Research Support Fund 2012 \2013
  • Co-researcher of the  “Developing a marketing plan for the city of Petra globally”. Submitted to the Petra Development and Tourism Region Authority, 2013

Ibrahim

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